At Dream Interiors Shop, we believe that creating your dream home should be a completely satisfying experience. Just as we carefully curate our home decor collections for quality and aesthetic appeal, we approach your satisfaction with the same dedication to excellence. If your purchase doesn’t meet your expectations, we’re here to help.

Quick Policy Overview

  • Return Period: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsibility (except for damaged/defective items)
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

1 Review Eligibility

Before initiating a return, please ensure your item meets the following criteria:

  • Return request is made within 15 days of delivery
  • Item is in original condition – unused, unwashed, and undamaged
  • Original tags and packaging are intact
  • You have your original order confirmation or receipt

2 Initiate Your Return

Contact our customer service team within 15 days of receiving your order to initiate the return process. Please use the template below to ensure we have all necessary information.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Dream Interiors Shop Customer Service Team,


I would like to request a return/exchange for my recent order:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Item(s) to Return: [Product Name(s) and Quantity]

Reason for Return: [Please specify – Size, Color, Damaged, Not as Described, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are in original condition with tags attached and packaging intact.


Thank you for your assistance,

[Your Full Name] [Your Email Address] [Your Phone Number]

3 Package Your Items

Once your return is approved, carefully package the item(s) using the original packaging whenever possible. Include:

  • Item in original condition with all tags attached
  • Original packaging and any accessories
  • A copy of your return authorization email

4 Ship Your Return

Ship your return to our fulfillment center using a trackable shipping method:

Return Address:
Dream Interiors Shop
Returns Department
3066 Weekley Street
San Antonio, TX 78212
United States

Refund Information

Refund Processing Time

Once we receive and inspect your return, we will process your refund within 5-7 business days. You will receive an email confirmation when your refund has been processed.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your PayPal account

Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bath Towels (for hygiene reasons)
  • Bathroom Rugs & Mats (for hygiene reasons)
  • Beauty products (for health and safety reasons)
  • Candles & Home Fragrances (once opened or used)
  • Doormats (due to their nature of use)
  • Items marked as “Final Sale” or “Clearance”
  • Personalized or custom-made products

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund and provide a prepaid shipping label for return of the damaged item.

Exchanges

We currently offer exchanges for size or color, subject to availability. Please indicate your exchange preference in your return request. If the requested exchange item is not available, we will issue a refund to your original payment method.

Need Assistance?

Our customer service team is here to help you with any questions about returns or exchanges:

Email: [email protected]

Address: 3066 Weekley Street, San Antonio, TX 78212

Response Time: We typically respond within 24-48 hours during business days.

Thank you for choosing Dream Interiors Shop. We’re committed to ensuring your complete satisfaction with every aspect of your shopping experience, just as we’re dedicated to curating beautiful home decor that transforms your living space.